EFFECTIVE COMMUNICATION AND INTERACTION

Definition: The ability to convey information in a clear and understandable manner, create relations of trust, use listening and questioning techniques to ensure active participation and exchange of thoughts between the participants throughout the learning process, as well as managing interaction between learners to handle conflicts. Effective communication also means the ability to constructively react to feedback of learners and provide further advice and counsel upon request. This also entails the ability to converse professionally with colleagues and superiors while appropriately responding to feedback fruitfully.

I can convey information and provide instructions in a clear and understandable manner (in oral and written form)

I can use non-verbal (facial expressions, posture, etc.) and paraverbal (pace of speech, intonation) means appropriately

I can establish a relation of trust with learners (colleagues and third parties)

I can respect personal space

I can adapt communication strategies, tools and language registers depending on the context (e.g., online, face-to-face) and target group (e.g., intergenerational, migrants, etc.)

I can listen to others attentively and respond accordingly

I can react constructively to the feedback and critical remarks of learners on my teaching methodology

I can encourage learners to participate in discussions, to ask questions and express their opinion

I can manage communication processes in a group and create conditions for conflict resolution

I can provide individual advice and counsel upon request of learners to help them find a solution to their problems and/or encourage further learning

I can use various ICT tools to ensure effective communication throughout the learning process and in-between training sessions (e.g. platforms, email, messenger etc.)